Vendors

Onboarding & Setup

• How do I log in and/or reset my password?
• How to Share Feedback and Feature Requests
• How do I contact Vendor Support?
• I cannot log into the APP?
• How does registration work?
• Why was my company removed without prior notice?
• See all 10 articles

Billing & Payments

• How to Upgrade Your Account
• How to Cancel Your Subscription or Stop Automatic Renewal
• Why was my business contract cancelled?
• How long will it take to process my cancellation request?
• How do I change/update my card details?
• What features are not available with the Start Pack?
• See all 15 articles

My Storefront

• Why does a "Real Wedding" keep appearing after having deleted it?
• Have the changes I requested been made to my storefront?
• How can I improve the alignment of my photos?
• How do I edit my photos?
• How to Edit and Optimise Your Vendor Storefront
• How to manage and reply to messages from couples
• See all 13 articles

Leads & Enquiries

• Tips to Improve Vendor Response Rate from Lead Inquiries
• What to Do After Receiving a Lead from a Consumer?
• How Can I Increase My Lead Volume?
• Top Questions regarding Vendor Leads
• Do Couples Contact Multiple Vendors?
• As a Vendor, Where do I Find and Manage my Leads?
• See all 10 articles

Reviews Management

• Can I delete or edit a review?
• Why is my review waiting for validation?
• Can I duplicate a review from one storefront to another?
• How to collect reviews from couples
• How to respond to a review