Vendors

Onboarding & Setup

• How do I log in and/or reset my password?
• How do I add or verify my email address for login?
• How to manage your account notifications
• How to change your username, password, or login email
• What Is the Difference Between a Lite and Premium Account?
• How To Change the Email Address on Your Vendor Account
• See all 16 articles

Billing & Payments

• What's the difference between receipts and invoices?
• How to view and pay outstanding payments
• How to find and download your invoices
• How to upgrade your account
• Automatic renewal and contract cancellation
• Why was my business contract cancelled?
• See all 18 articles

My Storefront

• How to add a Real Wedding abroad
• How to change your main storefront photo
• How To Update Your Storefront Location
• How to change your business category
• How to write and update your storefront description
• How to add and manage your prices
• See all 28 articles

Leads & Enquiries

• What happens if I don't respond to an enquiry?
• How to confirm a booking and identify a couple
• How to add email addresses that receive enquiries
• How to create and use Answer Templates
• Tips to Improve Vendor Response Rate from Lead Inquiries
• What to Do After Receiving a Lead from a Consumer?
• See all 14 articles

Reviews Management

• 2027 Wedding Awards: What you need to know
• What are review stamps?
• How to highlight a review
• Can I delete or edit a review?
• Why is my review waiting for validation?
• Can I duplicate a review from one storefront to another?
• See all 8 articles