If you need to take a break from accepting inquiries or wish to stop advertising, our team is here to assist you.
Please note that listing removals and deactivations cannot be completed directly through your vendor admin dashboard. To protect your account security and data, all requests must be processed manually by our Support or Sales teams.
How to Request a Removal or Deactivation
To change the status of your storefront, send an email directly to our support team using the form in this help center.
To ensure your request is processed as quickly as possible, please include the following details in your message:
Business Name: Your official business name as it appears on the platform.
Account Email: The email address associated with your Vendor login.
Storefront Link: A URL link to your live account listing (if available).
Request Type: Explicitly state whether you want a temporary deactivation or a permanent removal.
Deactivation vs. Permanent Removal
| Feature | Deactivating Your Listing (Temporary) | Removing Your Listing (Permanent) |
|---|---|---|
| Visibility | Hidden from the Vendor marketplace search results. | Completely and permanently deleted from the platform. |
| Best Used For |
• Being fully booked for the season.
• Taking a temporary business sabbatical.
• Pausing inquiries while updating business details.
• Planning a future return to the platform. |
• Closing your business permanently.
• Retiring from the wedding industry. |
| Reactivation | Can be easily restored by contacting Support. | Cannot be undone. You must discuss setup options with our team to start fresh. |
Thinking of Leaving Due to Low Lead Volume?
If you are considering permanently deleting your account because you aren't seeing the inquiry volume you expected, we highly recommend auditing your profile layout first. Minor adjustments can drastically change your performance.
Many wedding suppliers see an immediate turnaround in lead volume by implementing these adjustments:
Visual Refresh: Upgrading to high-resolution, recent portfolio photos and videos.
Social Proof: Actively requesting reviews from past clients.
Real Weddings feature: Uploading real wedding galleries to showcase live event execution.
Promotional Hooks: Creating "Special Offers" or "Late Availability" tags to catch bargain-hunting couples.
Communication Audit: Answering existing inquiries faster to bump up platform response health scores.
💡 Want a professional opinion before you make a final decision? Reach out to support@hitched.co.uk—our team is happy to review your storefront and offer tailored advice to optimize your performance.
Frequently Asked Questions
Can I remove my listing myself from the dashboard?
No. For data protection and platform security, all marketplace visibility changes must be executed on the backend by the Hitched team.
Will I continue to receive inquiries after my listing is deactivated?
No. Once a deactivation is processed, your profile is completely hidden from browsing couples, and the option to contact you will be disabled.