Reviews may be removed if they do not comply with the platform’s review guidelines. All reviews are moderated to ensure they are fair, relevant, and based on real experiences.
Common reasons for removal
A review may be removed if it:
* Is not based on a real customer experience
* Contains offensive, abusive, or inappropriate language
* Includes personal data (such as phone numbers, email addresses, or full names)
* Promotes another business or contains advertising content
* Is duplicated or submitted multiple times
* Is unrelated to the service provided
What happens when a review is removed?
If a review is removed, it will no longer be visible on your storefront.
In some cases, the reviewer may be contacted and asked to update or resubmit their review so that it complies with the guidelines.
Can I request more information?
In most cases, detailed information about moderation decisions is not shared.
If you believe a review was removed incorrectly, you can contact support for further assistance.