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What happens if I need to cancel or postpone due to health or family issues?

We are sincerely sorry to hear if you are going through a difficult time. Life can be unpredictable, and we want you to know that we are here to support you in whatever decision you make regarding your profile and your planning journey.

Next steps:

  • Prioritize yourself. If you need to take a break from planning due to health, family, or personal reasons, please know that your well-being comes first. We fully support you taking whatever time you need.
     
  • Manage your profile. If you decide you would like to close or pause your account during this time, simply reply to this email confirming your request. Our team will handle the cancellation or suspension for you so you don't have to worry about the logistics.
     
  • Stop the notifications. If you'd like to stay active but want to stop receiving wedding-related emails for a while, we can help you adjust your notification settings so your inbox stays quiet.
     
  • Take your time. Planning a milestone event should be a source of joy, not a burden during a hard time. If you need to step away for a month or even a year, we’ll be here whenever you’re ready to return.
     
  • A small note: If you have already booked vendors through our platform, we recommend reaching out to them as soon as you feel able, as their individual cancellation or postponement policies will apply.