When a couple contacts you through your storefront, responding gives you an opportunity to answer their questions and discuss their wedding plans.
If you don't respond, you may miss a potential booking. Your response performance may also be affected.
Should I respond if I'm unavailable?
Yes. If you're already booked for the couple's date or cannot provide the service they're looking for, send a brief, polite reply to let them know. This helps set expectations instead of leaving the couple waiting for an answer.
How quickly should I respond?
We recommend replying within 24 hours whenever possible.
For more advice on improving your response rate and communicating with couples, search Tips to improve vendor response rate from lead enquiries.
For instructions on managing and replying to messages, search How to manage and reply to messages from couples.