The process depends on whether you want to stop your subscription from renewing or request cancellation of an active contract.
Stopping automatic renewal
If you do not want your subscription to renew automatically, submit your request using the email address linked to your account before your renewal date.
Your current contract remains active until its applicable end date unless an approved exception applies. Submitting a non-renewal request does not end your contract immediately.
To allow enough time for your request to be reviewed and processed, we recommend submitting it as early as possible before your renewal date.
Cancelling an active contract
If you want to end an active contract before its scheduled end date, the applicable cancellation terms and notice period apply.
Initial contract period
Subscriptions generally begin with an initial 12-month contract period. Depending on your market and contract terms, cancellation during this initial period may not be available through the standard cancellation process.
In some circumstances, an early cancellation may be considered as an exception, such as:
- Confirmed business closure.
- Serious long-term illness or another situation that makes it impossible to continue operating.
Any exception request must be reviewed before cancellation can be confirmed.
How to submit a request
Contact us using the email address linked to your account and include:
- Request: Clearly state whether you want to stop automatic renewal or request cancellation.
- Business name: The registered business name associated with your account.
- Contract information: Include any relevant contract or subscription details.
- Reason: Explain why you are making the request.
We will review your request and confirm the applicable process, notice period and outcome.
Important
Submitting a cancellation or non-renewal request does not by itself confirm that your subscription has been cancelled or that automatic renewal has been stopped. Your request must be reviewed and confirmed.